Cancellation Policy

1. Overview

At WebOria Digital, we understand that circumstances may change after placing an order. This Cancellation Policy outlines the terms and conditions for cancelling orders placed on our website. Please read this policy carefully before placing an order.

2. Order Cancellation by Customer

Customers may request to cancel their orders under the following conditions:

Cancellation Timeframes

How to Request Cancellation

To cancel your order, please contact us immediately using one of the following methods:

1. Phone: Call us at 0345-1130011 (fastest method)
2. Email: Send an email to cancellations@weboriadigital.com with your order number
3. In-Store: Visit our store at 27-B College Road, Lahore with your order details

Please provide the following information when requesting cancellation:

• Order number
• Customer name
• Email address used for the order
• Reason for cancellation (optional but helpful)

3. Cancellation Fees

Cancellation fees may apply in certain situations:

Any applicable cancellation fees will be deducted from your refund amount.

4. Cancellation by WebOria Digital

We reserve the right to cancel any order for any reason, including but not limited to:

• Product Unavailability: The product is out of stock or discontinued
• Pricing Errors: Incorrect price displayed due to technical error
• Suspicious Activity: Suspected fraudulent transaction
• Payment Issues: Payment cannot be processed or is declined
• Shipping Restrictions: Unable to ship to the provided address
• Quantity Limits: Order exceeds purchase limits
• Legal or Regulatory Reasons: Compliance with laws or regulations

If we cancel your order, we will:

1. Notify you via email and/or phone
2. Provide a full refund if payment has been processed
3. Explain the reason for cancellation (when appropriate)
4. Offer alternatives when available (e.g., similar products, store credit)

5. Refund Process for Cancelled Orders

When an order is successfully cancelled, refunds are processed as follows:

Refund Methods

6. Partial Order Cancellations

If you wish to cancel only part of your order (e.g., one item from a multi-item order), please contact us as soon as possible. Partial cancellations are subject to:

• Availability of the cancellation request before the entire order ships
• Adjustment of shipping charges (if applicable)
• Pro-rata refund calculation

7. Special Order and Custom Items

Cancellation of special orders or custom-made items is subject to stricter terms:

• Cancellation requests must be made within 2 hours of placing the order
• A 25% cancellation fee applies to cover design and material costs
• Once production has begun (typically 4 hours after order), cancellation is not allowed
• Custom items cannot be returned or exchanged unless defective

8. Pre-Orders and Backorders

For pre-orders or backordered items:

• You may cancel at any time before the item ships
• No cancellation fee applies
• Full refund will be provided

9. Store Pickup Orders

For orders placed for in-store pickup:

• You may cancel anytime before the item is prepared for pickup
• No cancellation fee applies
• If you do not pick up the order within 7 days, it will be automatically cancelled and restocked

10. Contact Us

If you have any questions regarding our Cancellation Policy, please contact us: